If you need to return a purchase for any reason, you must obtain prior authorization by emailing Customer Service to receive a Return Merchandise Authorization (RMA) number. Any product returned must be in new condition, unused condition. A 15% restocking fee will be charged for the product return. Returns must be processed within 60 days from the date of purchase. There are no returns or refunds for curriculum purchased on USB Flash Drives.
Debiting the credit card used at the time of checkout is the primary way refunds are processed, although some circumstances might require a refund to be processed with a check. Refund checks are issued by the Growing Families International Administrative office and usually processed within ten days.
Customers may also choose to have their refund amount carried forward as a “credited” toward their next purchase. This option works well for customers who are sure they will re-order within twelve months. After twelve months of inactivity, unused credit balances are classified “abandon” and purged from the customer's account record.